Frequently Asked Questions
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Ordering & Payment
Our products are intended for movie theaters, cinema chains, and approved concession operators purchasing items for resale at theater concession stands. Orders may be subject to verification to confirm your business operates a theater or cinema venue.
When you place an order, a temporary authorization hold may be placed on your payment method to verify available funds. Your card will not be charged until your order ships, which typically occurs 4–6 weeks after your order is placed.
The authorization hold confirms that funds are available for your purchase while your order is being prepared. The hold is temporary and may disappear depending on your bank’s policies.
Authorization holds can expire depending on your bank or card provider. If this occurs, we may re-authorize or charge the payment method at the time your order ships.
At this time we do not offer purchase orders or invoicing.
Products & Licensing
Yes. All products sold through our website are officially licensed merchandise approved by the relevant film studios and licensing partners.
Yes. Our products are specifically intended for resale at movie theater concession stands or related in-theater retail locations.
Unless otherwise approved in writing, products purchased from our website are intended only for resale within your theater location(s) and not through third-party marketplaces or online stores.
Many items are designed to coincide with current or upcoming film releases, though availability may vary based on licensing agreements and production schedules.
Shipping and delivery
Most orders ship within approximately 4–6 weeks after they are placed. Some items tied to film releases may ship closer to the theatrical release date.
Our products are produced and prepared specifically for theater partners and often involve licensed manufacturing timelines and coordinated distribution with film releases.
Yes. If you need an order shipped to multiple delivery locations, please complete our Multiple Location Shipping Request Form so our team can coordinate the shipment details.
Once the form is submitted, a member of the Zinc Group team will review the request and confirm shipping arrangements.
[link to form]
Please note that additional processing time may be required for orders with multiple delivery destinations.
Yes. Once your order ships, you will receive a shipping confirmation email with tracking information.Toggle Content
Yes, we ship to most theater locations within the United States. For international shipping inquiries, please contact our team.
If you need to update a shipping address after placing an order, please submit a request via email to Jordan.Shumaker@zincgroup.com as soon as possible. Address changes may be possible prior to shipment, but we cannot guarantee modifications once an order has entered the fulfillment process.
If you have questions about shipping, delivery timing, or multiple-location requests, please contact the Jordan Shumaker
jordan.shumaker@zincgroup.com
Returns & Damaged Items
If your shipment arrives damaged, please contact us within 7 days of delivery with photos of the damaged items and packaging so we can assist with replacements or credits.
Because these are licensed resale products often tied to specific film releases, returns for unsold inventory are generally not accepted unless approved in advance.
Minimums & Availability
Certain items may have minimum order quantities due to manufacturing requirements. These minimums will be listed on the product page.
Due to licensing and production limits, some items may sell out. We recommend ordering early when inventory becomes available.
Support
For assistance with orders, product availability, or theater partnerships, please contact our support team at:
Jordan.shumaker@zincgroup.com